Terms of service

Welcome to Fluffelle. These Terms of Service govern your access to and use of our website located at Fluffelle.quest. By using our website, you agree to these Terms. If you do not agree, please discontinue using our services.

1. General

Fluffelle provides an online platform offering winter accessories, plush earmuffs, and related lifestyle products.

By accessing our website, you confirm that you are legally capable of entering into binding agreements under applicable laws.

2. Product Information

We strive to ensure that all product descriptions, pricing, photographs, colors, and specifications are presented as accurately as possible.

However:

Product colors may vary depending on your display settings.
Minor differences in materials or appearance may occur.
Product availability may change without notice.

We reserve the right to correct pricing or description errors at any time.

3. Pricing

All prices displayed on our website are shown in the applicable currency and may change without prior notice.

Applicable taxes, customs duties, or import fees required by your local authorities remain the responsibility of the customer unless otherwise stated.

4. Orders

After placing an order, you will receive an order confirmation email.

This confirmation does not guarantee acceptance of your order.

We reserve the right to:

Decline suspicious orders.
Cancel duplicate transactions.
Limit purchase quantities.
Cancel orders due to pricing or inventory errors.

If payment has already been processed, an appropriate refund will be issued.

5. Payment

We accept secure payment methods provided through our checkout partners.

By submitting payment information, you represent that:

You are authorized to use the payment method.
Billing information is accurate.
Payment details are truthful and complete.

Fraudulent transactions will be investigated.

6. Shipping

We provide free worldwide shipping.

Estimated delivery time is generally 7–14 business days, although delays caused by customs, weather, carriers, or other circumstances beyond our control may occur.

Shipping estimates are not guaranteed delivery dates.

7. Returns and Refunds

Your purchase is covered by our 30-Day Return & Refund Policy.

Please review our Return & Refund Policy for complete details regarding eligibility, refunds, and exchanges.

8. Intellectual Property

All content available on Fluffelle, including but not limited to:

Logos
Product images
Website design
Graphics
Text
Icons
Branding
Layouts

is owned by or licensed to Fluffelle and protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used commercially without written permission.

9. Acceptable Use

You agree not to:

Violate applicable laws.
Attempt unauthorized access to our systems.
Upload malicious software.
Interfere with website functionality.
Use automated systems to scrape website content.
Misrepresent your identity.

Violation of these Terms may result in termination of access.

10. Disclaimer

Our website and products are provided on an "as available" and "as is" basis.

We make reasonable efforts to maintain accurate information but cannot guarantee uninterrupted website availability or error-free operation.

To the fullest extent permitted by law, Fluffelle disclaims warranties except where legally required.

11. Limitation of Liability

Fluffelle shall not be liable for indirect, incidental, special, or consequential damages arising from:

Website interruptions
Shipping delays
Third-party service failures
Product misuse
Loss of profits or business opportunities

Our maximum liability shall not exceed the purchase price of the affected order where permitted by law.

12. Governing Law

These Terms shall be governed by and interpreted in accordance with the applicable laws governing our business operations, without regard to conflict of law principles.