Refund policy

At Fluffelle, we want every customer to shop with confidence. Your satisfaction is important to us, and we are committed to providing a smooth and transparent return process. If your purchase does not meet your expectations, we're here to help.

1. 30-Day Return Policy

We proudly offer free returns and refunds within 30 days of receiving your order.

To qualify for a return:

The item must be returned within 30 days after delivery.
The product should be unused or only lightly inspected.
Items should be returned in their original packaging whenever possible.
Proof of purchase or order confirmation is required.

2. Items Eligible for Return

Most products sold by Fluffelle are eligible for return if they meet our return conditions.

You may request a return if:

You received the wrong item.
Your item arrived damaged.
The product has a manufacturing defect.
The item does not match its description.
You simply changed your mind within the return period.

3. Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used unless they arrive defective.

These may include:

Used personal accessories
Items damaged through misuse
Products intentionally altered
Gift cards (if applicable)
Clearance or final-sale products (when clearly marked)

4. Damaged or Incorrect Orders

Please inspect your package upon arrival.

If your order is damaged, defective, or incorrect, contact us as soon as possible with:

Your order number
A brief description of the issue
Clear photos showing the problem

Our support team will review your request and arrange a suitable solution, which may include a replacement, refund, or return.

5. Refund Process

Once your returned item has been received and inspected, we will notify you of the outcome.

If approved:

Your refund will be issued to your original payment method.
Processing typically takes 5–10 business days, depending on your payment provider.
Original shipping charges (if any) are non-refundable unless the return is due to our error.

6. Exchanges

If you wish to exchange a product for another size, style, or color, please contact our support team.

The fastest option is often to return the original item (if eligible) and place a new order.

7. Order Cancellation

Orders may be canceled before they have been processed or shipped.

Once an order has entered fulfillment or has already shipped, it can no longer be canceled but may still qualify for our return policy after delivery.